Question 1

Does Merci la Pluie only offer second-hand items?

Accepted Answer

Yes, our shop offers second-hand items that we lovingly find at markets, flea markets, and other local second-hand charity shops.

Question 2

What is the condition of the items sold in the store?

Accepted Answer

Most are in excellent condition, and you'll even find some brand new items. Since these are second-hand items, some have slight signs of use, which are clearly indicated in the description and photos.

Question 3

What are the payment methods?

Accepted Answer

You can pay for your purchases securely via Twint, Apple Pay, Klarna, Visa, Google Pay, American Express, Maestro and Mastercard.

Question 4

Which countries are delivered to?

Accepted Answer

Switzerland and all countries of the European Union.

Question 5

How much are the delivery costs?

Accepted Answer

See all delivery costs here

Question 6

What are the delivery times?

Accepted Answer

Your order will be processed as quickly as possible, and once shipped it takes between 2 to 4 working days, depending on the Swiss Post and 3 to 4 working days, depending on the French Post.However, the delivery time stated in the offer or in the confirmation of receipt of the order is provided for purely indicative purposes, without any commitment.

Question 7

Is a hand pickup possible?

Accepted Answer

Yes, only in Switzerland. Merci la Pluie offers the option of picking up your order in person (Geneva city center - Plainpalais area). Details must be agreed upon by message between the Customer and Merci la Pluie. This option will be presented in the delivery method section on the Website.

FAQ